Cookie Policy

1. Introduction

("we", "us" or "our") operates the website ravorianprestigeretreat.com (the "Site"), which provides information about our hotel-casino property located in Ottawa, Ontario, Canada. This Cookie Policy explains what cookies and similar storage technologies are, how we use them on the Site, what choices you have regarding their use, and how you can manage your preferences at any time.

This policy should be read together with our Privacy Policy. By continuing to use the Site after being presented with our consent notice, you acknowledge that you have read and understood this Cookie Policy.

Our casino facilities are open exclusively to guests who are 18 years of age or older, in accordance with applicable Ontario and federal Canadian law. This minimum age requirement applies equally to the use of any age-gated digital features of the Site.

2. What Are Cookies and Similar Technologies?

Cookies are small text files that a website places on your device — such as a computer, tablet or smartphone — when you visit it. They are widely used to make websites work efficiently, to remember your preferences and to provide information to the website operator.

In addition to traditional cookies, we may use the following similar storage technologies:

• Session storage and local storage: Browser-based storage mechanisms that hold data for the duration of your browsing session or persistently between sessions, respectively, without transmitting data to a server with every request.
• Pixel tags and web beacons: Tiny image files or snippets of code embedded in a web page or email that communicate with a server when loaded, enabling us or a third party to record that a page or message was accessed.
• Device fingerprinting: A technique that collects a combination of device-level attributes — such as browser version, screen resolution and installed fonts — to create a unique identifier for a device without placing a file on it.

For simplicity, this policy uses the word "cookies" to refer to all of the technologies described above unless a distinction is specifically noted.

3. How We Use Cookies

We use cookies for several purposes that fall into the categories described in Section 4 below. At a high level, cookies on our Site may be used to:

• Ensure the Site loads correctly and securely on your device.
• Remember choices you have made, such as language or room-search preferences.
• Keep your session active while you navigate between pages.
• Understand, in aggregate, how visitors interact with the Site so that we can improve its structure and content (subject to your consent for optional analytics cookies).
• Deliver content and promotional messaging relevant to your indicated interests (subject to your consent for optional marketing cookies).
• Prevent fraudulent or unauthorised access to restricted areas of the Site.

4. Categories of Cookies We Use

We classify the cookies placed on our Site into the following four categories. Strictly necessary cookies are placed automatically. All other categories remain inactive unless and until you provide your explicit consent through our cookie preference centre.

5. Cookie Duration

Cookies can be broadly distinguished by how long they remain on your device:

• Session cookies: These are temporary cookies that are deleted automatically when you close your browser. They are used to maintain continuity during a single visit — for example, to keep you logged into a reservation inquiry form as you move between pages.
• Persistent cookies: These remain on your device after your browser is closed, for a defined period of time or until you delete them manually. They are used, for example, to remember your consent preferences so that we do not prompt you on every visit, or to recognise you as a returning visitor for analytics purposes. Persistent cookies we place have lifespans ranging from a few days to up to 24 months, depending on their function.

Specific cookie names, providers, purposes and exact lifespans are listed in the detailed cookie inventory accessible through our cookie preference centre, which is available at all times via the "Cookie Settings" link in the footer of every page on the Site.

6. First-Party and Third-Party Cookies

Cookies are set either by us directly (first-party cookies) or by third-party organisations whose services we have integrated into the Site (third-party cookies).

6.1 First-Party Cookies

First-party cookies are placed and read by under the domain ravorianprestigeretreat.com. We have direct control over these cookies and their data is processed in accordance with this Cookie Policy and our Privacy Policy.

6.2 Third-Party Cookies

Where you have consented to optional cookie categories, certain cookies may be placed by third-party service providers — such as analytics platforms or advertising networks — whose code is present on the Site. These third parties set and access cookies under their own domain names and are governed by their own privacy and cookie policies.

We do not control the practices of third-party service providers, and we encourage you to review the privacy and cookie policies of any third party whose technologies you encounter on the Site. We are not responsible for the content or accuracy of third-party policies or for the way those parties process your personal data.

Third-party cookies that are classified as optional are blocked by default and are only loaded after you have given your explicit consent through our cookie preference centre.

7. Your Consent Choices

When you first visit the Site, a cookie consent notice will appear informing you of the categories of cookies we wish to use. You may:

• Accept all categories: Consent to strictly necessary, functional, analytics and marketing cookies simultaneously.
• Reject optional categories: Allow only strictly necessary cookies to be placed, keeping all optional technologies inactive.
• Customise your preferences: Open the cookie preference centre to enable or disable individual categories according to your own choices.

Your choices are saved in a strictly necessary consent-record cookie so that we can honour your preferences on future visits without prompting you repeatedly. This consent record does not identify you personally.

8. Withdrawing or Changing Your Consent

You have the right to withdraw or adjust your consent at any time, without any detriment to you. To do so, click the "Cookie Settings" link located in the footer of every page on the Site. This will reopen the cookie preference centre, where you can amend your selections. Your updated preferences will take effect immediately for any optional technologies; any optional cookies that were previously placed on your device will be rendered inactive where technically possible, and will expire according to their natural lifespan.

Please note that withdrawing consent to optional cookies will not affect the lawfulness of any processing that took place on the basis of your earlier consent before it was withdrawn. It also will not affect the placement of strictly necessary cookies, which are required for the Site to function.

9. Managing Cookies Through Your Browser

In addition to using our cookie preference centre, you can control and delete cookies through your web browser settings. Most browsers allow you to:

• View all cookies currently stored on your device.
• Delete all or selected cookies.
• Block cookies from all websites or from specific websites.
• Configure alerts when a website attempts to set a cookie.
• Enable private or incognito browsing, which typically does not save cookies after the session ends.

The method for managing cookies varies between browsers. Please consult the help documentation for your specific browser for step-by-step guidance:

• Google Chrome: Settings → Privacy and security → Cookies and other site data
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Microsoft Edge: Settings → Cookies and site permissions → Cookies and site data
• Apple Safari (macOS): Preferences → Privacy → Manage Website Data
• Apple Safari (iOS): Settings → Safari → Privacy & Security

Please be aware that restricting or deleting cookies via browser settings may affect the functionality of many websites, including this Site. In particular, disabling strictly necessary cookies may prevent certain features from working as intended.

If you use multiple browsers or devices, you will need to adjust cookie settings separately in each browser and on each device.

10. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) setting that sends a signal to websites requesting that your browsing activity not be tracked. There is currently no universally agreed standard for how websites should respond to DNT signals. Accordingly, our Site does not alter its data collection or use practices in response to DNT signals at this time. We will revisit this position if a binding standard is established under applicable Canadian law or international best practice.

11. Cookies and Personal Data

Some cookies we use, or that third parties place with your consent, may involve the processing of personal data — for example, an identifier linked to your browser or device. When cookies involve personal data, that processing is carried out in accordance with our Privacy Policy and applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation.

We do not knowingly use cookies to collect special-category personal data. Where any such data is incidentally present in information we receive, it is handled with heightened safeguards consistent with our Privacy Policy.

For full details of your rights regarding personal data — including your right to access, correct, withdraw consent to, and request the deletion of personal information we hold about you — please refer to our Privacy Policy or contact us using the details in Section 13.

12. Minors

The Site is not directed at persons under 18 years of age. We do not knowingly collect personal data from minors through cookies or any other means. If you believe that a minor has provided personal information to us through the Site, please contact us immediately at the address below and we will take appropriate steps to investigate and, where confirmed, delete such information.

13. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the technologies we use, changes in applicable law or for other operational, legal or regulatory reasons. When we make material changes, we will update the "Last reviewed" date at the top of this page and, where appropriate, present you with a renewed consent notice on your next visit to the Site.

We encourage you to review this page periodically to stay informed about how we use cookies. Your continued use of the Site after any update constitutes your acknowledgement of the revised policy, subject to any new consent requirements that may apply.

14. Contact Us

If you have any questions, concerns or requests relating to this Cookie Policy or to the way we process personal data collected through cookies, please contact our Privacy Office:

We aim to acknowledge all privacy-related enquiries within five business days and to provide a substantive response within the timeframe required by applicable law.