Reservations
Room availability, stay preferences and booking conditions. Contact the reservations team directly to check dates and secure your room.
Contact
Plan the details before you arrive
Choose the right contact route for reservations, resort services or any question about your upcoming stay.
Contact
How can we help?
The RavorianprestigeRetreat team is here to assist with room reservations, arrival planning, dining enquiries and everything in between. Reach us by phone, email or through the contact form and we will respond as promptly as possible.
Guest Services
Property access, resort facilities, dining and practical questions about your visit. Our guest services team is ready to help before and during your stay.
General Enquiries
Meetings, entertainment, gaming information and any other requests. If you are unsure where to direct your question, start here and we will connect you with the right team.
Before you arrive
Practical answers for your planning
A few common questions come up when guests are planning a resort visit. Here are clear starting points, with our team available to assist with anything more specific.
How do I make a reservation?
Use the availability form to select your dates and preferred room type. Our reservations team will confirm the details and follow up with any questions.
Who can access the gaming floor?
Guests must be 18 or older to enter the casino. Valid government-issued identification is required at the point of entry.
Can I plan dining and events in advance?
Yes. Contact our resort team ahead of your arrival to arrange dining preferences, private settings or group event enquiries.
FAQ
Plan your visit
How quickly will I receive a reply?
For time-sensitive questions, calling or emailing us directly using the contact details on this page will get you the fastest response.
How do I send a booking request?
Select your preferred dates using the availability tool or reach out to the reservations team directly with your stay details.
Where can I find resort operating hours?
Current hours for specific resort areas are available from the guest services team. Contact us and we will provide the details you need.
Can I ask about parking or transport options?
Yes. Our guest services team can assist with arrival planning, including parking and transport information for the Ottawa address.
Can I request accessibility information?
Yes. Please describe the features or assistance you require and we will make sure the right information reaches you ahead of your visit.
Where are booking terms provided?
Rate, cancellation and payment conditions are shared as part of the booking confirmation. The reservations team can also walk you through any specifics in advance.